What are the responsibilities and job description for the Logistics and Customer Experience Representative position at Alchemy Global Talent Solutions?
Key Responsibilities:
- Make cold calls, send emails, and use social media to proactively connect with new clients and generate leads.
- Consult with customers in-depth to learn about their preferences and needs when moving.
- Create and provide precise, customized relocation quotes and estimates.
- Follow up with leads, negotiate terms, and seal deals to reach or surpass monthly goals.
- Keep thorough records of every customer encounter, sales activity, and follow-up in the CRM system.
- Work closely with the logistics and operations departments to guarantee efficient move planning and implementation.
- Inform clients on the company's rules, services, and any applicable moving and relocation laws.
- Assure a high degree of customer satisfaction by responding to questions, issues, and special requests from customers.
- Monitor competition activity and market developments to modify sales tactics and increase efficacy.
- Attend regular training sessions to stay current on the newest business offers, sales strategies, and industry trends.
