What are the responsibilities and job description for the Customer Experience Representative position at Nielsen Associates?
Company Overview:
Nielsen Associates is a family-owned business committed to delivering exceptional service and support to its customers.
Job Description:
We are seeking a highly skilled Customer Service Specialist to join our team in Amityville. As a key member of our team, you will be responsible for providing top-notch customer support, ensuring seamless interactions with our clients, and driving business growth through effective problem-solving and critical thinking.
Responsibilities:
- Serve as a reliable back-up for customer billing
- Collect, analyze, and report on data from customer and interdepartmental interactions
- Stay updated on industry and technological trends to suggest efficiency improvements
- Prepare and coordinate the shipment of product promotions and fulfill web orders
- Support the Sales Management team with customer correspondence, reporting, and related tasks
- Manage customer and product portals
- Maintain customer price lists
Requirements:
- 3 years of hands-on customer service experience in a fast-paced environment
- Strong verbal and written communication skills
- Effective problem-solving and critical thinking abilities
- Excellent organization, time management, and prioritization skills
- Capability to handle customer information securely and discreetly
- Proficiency in Microsoft Word and Excel; experience with Sage software is a plus
- Knowledge of customer portals like EDI and GS1 is a bonus
- Experience in inventory maintenance is a bonus
