Service Center Manager

Alchemy Global Talent Solutions is proud to partner with a leading organization in the relocation and transportation sector to find a highly skilled Service Center Manager. This position offers the opportunity to lead daily facility operations and drive excellence in customer satisfaction, profitability, and team collaboration. The role is based in Phoenix, AZ, providing an exciting career opportunity in a dynamic and growing market.

The Service Center Manager will oversee the daily operations of the branch, ensuring seamless execution of services and maintaining high operational standards. This individual will lead with a positive, results-driven attitude, balancing customer satisfaction with operational efficiency and profitability. As the primary contact for key departments, the Service Center Manager will play a critical role in maintaining the company’s exceptional standards of safety and service.

Key Responsibilities:

• Act as the primary point of contact and decision-maker for Residential and Commercial Sales teams.
• Review and analyze financial statements, including gross profit, pack ratios, and hourly labor spend, to maximize profitability.
• Oversee real-time capacity management, equipment status, and quality score tracking to ensure efficient operations.
• Manage and oversee the branch’s administrative functions to maintain seamless operations.
• Address and resolve service escalations to maintain exceptional customer satisfaction.
• Approve and monitor branch expenses, ensuring alignment with budgetary goals.
• Foster a collaborative, team-oriented work environment focused on employee satisfaction and productivity.
• Implement and maintain safety policies in line with the company’s standards and participate in the random drug testing program.
• Collaborate with senior leadership to align branch performance with company objectives and strategic goals.
• Represent the branch in supporting company-sponsored charitable initiatives and community outreach programs.

Position Requirements:

• Bachelor’s degree or equivalent work experience.
• At least 7 years of management experience in the moving and storage or transportation industry.
• Proven leadership and team-building skills, with the ability to manage and prioritize multiple tasks effectively.
• Strong analytical skills, with experience in reviewing financial and operational performance metrics.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
• Dedication to fostering a safe, efficient, and customer-focused operational environment.

Reach out to Alchemy Global Talent Solutions today to apply or learn more about this exciting opportunity with a top-tier relocation company.