Gen AI Support Engineer

Title: Gen AI support Engineer
Location: Hartford, CT (Onsite from Day-1)
Duration: Long Term Contract

Job Description:

We are seeking a highly skilled and motivated GenAI Support Engineer to join our team. As a GenAI Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our AI-driven products and services. You will work closely with customers, engineering teams, and product managers to ensure the smooth operation and optimization of GenAI models, systems, and applications.

Responsibilities

• Technical Support:
  Provide expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.
• End User Interaction:
  Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.
• Problem Resolution:
  Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts, and software.
• Collaboration:
  Collaborate with engineering and product teams to improve product features, functionality, and reliability based on customer feedback.
• Documentation:
  Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders.
• Training and Guidance:
  Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
• Monitoring and Reporting:
  Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.
• Continuous Improvement:
  Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools.

Qualifications

• Experience:
  Proven experience in a technical support or engineering role, preferably in AI/ML/GenAI environments.
• AI/ML Expertise:
  Experience with GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG, Agents, COT).
• Cloud Platforms & DevOps Tools:
  Hands-on experience with any cloud platforms (Azure, AWS, Google Cloud Platform) and DevOps tools (any CI/CD platform).
• Technical Skills:
  • Strong problem-solving and analytical skills.
  • Proficiency in programming languages such as Python, Java, or C .
  • Familiarity with RESTful APIs, microservices architecture, and database management.
• Communication Skills:
  Excellent communication and interpersonal skills.
• Teamwork:
  Ability to work independently and in a team-oriented, collaborative environment.
• Customer Focus:
  Customer-focused mindset with a passion for delivering high-quality support.
• Additional Expertise:
  • Experience with natural language processing (NLP) and machine learning (ML) models.
  • Experience with large language models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O.
  • Familiarity with containerization technologies like OpenShift, Docker, and Kubernetes.
  • Experience with application monitoring solutions like Dynatrace and Splunk.

Alchemy: Transforming Your Professional Vision into Reality

Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we’ve positioned ourselves at the forefront of digitization and software modernization.

Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.

With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.

Alchemy – Connecting Talent with Opportunities (Diversity, Equity and Inclusion)