What are the responsibilities and job description for the Technical Services Representative position at Alchemy-Spetec?
Technical Services Representative
Location: Atlanta, GA (Based at Alchatek HQ, with 50-70% travel)
Company: Alchatek, LLC
About Alchatek
Alchatek is a leading manufacturer of chemical grouts and construction chemicals, specializing in solutions for Geotechnical, Leak Seal, and Seawall Repair applications. Headquartered in Tucker, Georgia, Alchatek provides innovative solutions for sealing leaks, stabilizing soils, lifting concrete, and protecting critical infrastructure. We are committed to quality, contractor education, and providing state-of-the-art solutions to the industry.
About the Role
We are seeking a hands-on Technical Services Representative to support customers, train contractors, and maintain Alchatek’s equipment. This role involves extensive travel (50-70%) to customer sites, conducting technical service calls, and assisting with sales and business development efforts. The ideal candidate has a strong customer service mindset, problem-solving skills, and hands-on experience operating spray foam proportioners/reactors.
Responsibilities
Technical Service Duties (Field-Based)
- Conduct on-site technical service calls to support customers.
- Answer phone service calls to support customers.
- Train new and existing customers on equipment operation and chemical applications.
Atlanta HQ Duties (Equipment Maintenance & Support)
Maintain and service Alchatek’s technical equipment, including:
- 20 ft Spray Foam Rig, PolyBadger Rig, PHD Equipment, PolyShark, DCP, GPR, Rhino Driver.
- Rebuild DESOI, WIWA, and TITAN pumps as needed.
- Develop and maintain a Preventive Maintenance (PM) Spreadsheet for all Alchatek equipment.
- Collaborate with Operations and the Tech Services Director to manage spare parts inventory.
Business Development Duties
- Conduct sales training for contractors and internal teams.
- Support customer conversion efforts alongside the sales team.
Qualifications & Requirements
- Hands-on experience operating a spray foam proportioner/reactor is required.
- Strong customer service mindset with the ability to train and educate customers.
- Willingness to travel 50-70% of the time to customer sites.
- Excellent written and verbal communication skills (phone and email proficiency).
- Strong problem-solving skills and ability to work independently.
- Mechanical aptitude with experience in equipment maintenance and troubleshooting is a plus.
Compensation & Benefits
- Salary: $60,000 - $75,000 (based on experience).
- Matching Simple IRA (company match up to 3% of salary).
- Health Insurance available.
- * Paid Time Off (PTO) and travel reimbursements.
How to Apply
If you are a motivated technical professional looking for a dynamic role with travel and hands-on training opportunities, we encourage you to apply.
To apply, please email your resume to Andy Powell at APowell@alchatek.com.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Tucker, GA 30084
Salary : $60,000 - $75,000
