Account Manager

Account Manager - Remote Who we are and what we do? Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Manager to join our Alchemy team. This is a fantastic opportunity to grow a versatile career in the Saas and Food Manufacturing space. Intertek Alchemy is the global leader of innovative Software as a Service (SaaS) solutions that help food companies engage their workforces to drive safety and productivity. Over three million food workers at 50,000 locations use Alchemy's tailored training, coaching, and communications programs to safeguard our food supply, reduce workplace injuries and increase productivity. From farm to fork, Alchemy works with food growers, manufacturers, processors, packagers, and distributors of all sizes to build a culture of operational excellence. Learn more at alchemysystems.com. What are we looking for? Alchemy is seeking a highly motivated Account Manager to develop and maintain post-sale contact with medium to large customer accounts in order to facilitate positive and productive long-term relationships. The Account Manager will serve as an internal advocate and client liaison throughout the customer life cycle. Accounts Managers are ultimately responsible for ongoing product success and adoption in all assigned accounts. What you'll do :

• Identify opportunities to cultivate organic sales within assigned accounts
• Successfully manage client relationship at executive levels
• Assist with the implementation of Alchemy products and services
• Manage client satisfaction with the services and products
• Handle escalated customer concerns and account issues
• Establish a deep knowledge of an organization's business goals and objectives
• Leverage industry knowledge, applications, and product knowledge in order to find and propose business opportunities and client solutions
• Acquire industry knowledge related to general trends, emerging technologies & competitors
• Partner with internal resources to proactively identify opportunities or issues that drive customer retention
• Ability to prioritize and manage key accounts with attention to detail
• Accurately forecast upsell and renewal business
• Travel independently throughout the Americas, and occasionally to other international locations What you bring to the table :
• 3 years of Account Management, Customer Success Management, and / or Client Relation Management experience with renewal and upselling responsibilities, a plus
• Bachelor's degree (B.A.) or 4 years of relevant professional experience
• Strong analytical skills and data-driven thinking
• Ability to build and maintain strong relationship with large and small organizations
• Ability to work autonomously under pressure
• Strong written and verbal communication skills This position outline is a general guideline and does not represent all-encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above-defined duties. Benefits Info : In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. Intertek : Total Quality. Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. We Value Diversity Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
• Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume. CA-DR #LI-Remote #LI-DR1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.