What are the responsibilities and job description for the Program Manager position at Alchemy Telco Solutions?
Key Responsibilities :
Operational Oversight :
Lead and supervise day-to-day operations of the Electronics Return Center.
Implement and optimize return processes to ensure timely and accurate handling of electronic products.
Team Management :
Build and lead a high-performing team, providing guidance and support to achieve departmental goals.
Conduct regular performance audits and implement strategies for continuous improvement.
Collaboration :
Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.
Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.
Quality Assurance :
Implement and monitor quality control measures to ensure the accuracy and condition of returnedelectronic products.
Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.
Data Analysis and Reporting :
Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.
Generate regular reports on return center performance and present findings to leadership.
Key Qualifications : 1. Education :
Bachelor's degree in Business, Operations Management, Logistics, or a related field.
2. Experience :
Proven experience in program or operations management, particularly in electronics or consumer goods industries.
Previous experience overseeing return center operations is highly desirable.
3. Leadership Skills :
Strong leadership and team management skills with the ability to motivate and develop a diverse team.
Experience in leading teams within a logistics or warehouse environment.
4. Communication and Collaboration :
Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.
5. Problem Solving :
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Experience implementing process improvements and driving operational efficiencies.
6. Technical Knowledge :
Familiarity with electronic products and their return processes.
Proficiency in using relevant software and tools for data analysis and reporting.
7. Adaptability :
Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise. If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.
If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.
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