Training Facilitator

SUMMARY OF POSITION

The Training Facilitator is responsible for delivering and coordinating training focused on operational excellence, affordable housing compliance, technology adoption and creating exceptional employee experiences across the organization, in support of Alcos mission of providing quality affordable homes and quality jobs for the long-term.

This role will support Alco Managements Learning & Development initiatives, including facilitating live webinars, monthly in-person training sessions, and creating engaging e-Learning content. The ideal candidate is a forward-thinking, innovative educator who can leverage technology and diverse instructional strategies to enhance employee learning, retention, and performance. The ideal candidate also has a strong background in training facilitation, instructional design, and a commitment to supporting the growth and development of employees across the affordable housing and property management sectors.

ESSENTIAL FUNCTIONS OF THE POSITION

• Lead and manage training initiatives for property management staff, ensuring staff is equipped with the skills and knowledge to navigate complex affordable housing regulations and property management technologies.
• Foster a culture of growth, empowerment, and innovation across the organization, helping staff embrace professional development, process and technological improvement, and operational strategy shifts with confidence.
• Collaborate across the organization to assess training needs and tailor programs to meet organizational goals.
• Develop, and deliver high-impact training programs, including e-Learning courses, in person training, and related resources, focused on operational procedures, compliance, and industry best practices for employees across various departments.
• Facilitate both in-person and virtual training sessions that are interactive, engaging, and tailored to the learning styles of diverse adult learners.
• Design and leverage feedback and performance data to continuously improve training content and delivery methods, ensuring maximum effectiveness and long-term employee retention of skills.
• Collaborate across the Talent Division to support employee development.
• Maintain accurate records of training activities and employee progress.
• Stay updated on industry trends, best practices, and technology to ensure training content remains current and relevant.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to foster an inclusive, engaging, and supportive learning environment.
• Excellent written and verbal communication skills, with the ability to connect and build relationships with adult learners and motivate them to apply new knowledge and skills in their roles.
• Passion for empowering individuals and teams to perform at their best, with a focus on building confidence and operational accuracy.
• Strong understanding of adult learning principles and instructional design.
• Proficient with learning management systems (LMS) and e-Learning development tools (e.g., Articulate Storyline, Adobe Captivate).
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Knowledge of the affordable housing industry and regulatory compliance are a plus.

EDUCATION

• Bachelors degree in Education, Communications, Human Services, or related field (or equivalent work experience).

EXPERIENCE

• Minimum of 3 years of experience in training facilitation or instructional design, preferably in the property management, affordable housing, or real estate sectors.
• Experience creating e-Learning content and conducting virtual and in-person training session, adapting training materials and methods to diverse learning styles and needs.
• Demonstrated success in implementing innovative training solutions and using technology to enhance learning experiences and outcomes (e.g., gamification, mobile learning, virtual reality simulations).
• Proven ability to collaborate with cross-functional teams to meet training and organizational needs.