What are the responsibilities and job description for the Front Desk Agent position at Alderman Auto Group?
The Alderman Advantage
Alderman's Chevrolet GMC is one of the region's best dealerships, serving the Rutland community in Vermont. We offer an award winning culture which puts the employee first plus 401k profit sharing and eligibility for our weekly performance bonus (up to $150 per week)! Additionally, training programs and opportunities for advancement are focuses to help you grow both personally and professionally. One of our key focuses is to promote from within - 80% of our leadership team started with Alderman's in either entry or mid-level positions. Lastly, we pay faster - every employee receives 100% of all earnings due paid in full every Friday!
Qualifications
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Excellent communication skills
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Outgoing and positive and professional demeanor
- Familiar with Facebook, Instagram and Youtube
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Able to clear a pre-employment background check
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Maintains a professional appearance
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Tech savvy or ability to learn Microsoft Word, Excel, digital file organization, phone applications
- Familiar with Apple products and iOS
Responsibilities
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Answers dealership group phones
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Greets and receives customers
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Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
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Works cooperatively with the sales team
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Updates customer record
- Posting videos and photos to our Facebook, Instagram and Youtube accounts
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Communicates with callers and visitors in a professional, friendly, and efficient manner
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Types memos, correspondence, reports, and other documents
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Assists in the dealer exchange of vehicle process
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Participates in customer satisfaction process
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Participates in customer retention process
Alderman’s Chevrolet GMC Benefits and Advantages
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Award winning culture that puts the employee first
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Paid Holidays
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Paid Vacation
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401-k Profit Sharing
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Medical Plan with Health Savings
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Dental
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Disability
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Every employee is included in our Weekly Performance Bonus – up to $150 per week or more!
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We promote from within – 80% of our leadership team started with Alderman’s in either entry or mid-level positions
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We pay faster – every employee receives 100% of all earnings due paid in full every Friday
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $150
