What are the responsibilities and job description for the Front Desk Coordinator position at Aldermans Toyota?
Company Overview
Alderman's Toyota in Rutland VT is looking for a Front Desk Coordinator to join our team!
We are a premier Toyota dealership in our region that is family owned and operated with a customer centric philosophy. We offer career plans and guidance to unlock unlimited potential for both earnings and professional growth. In addition, we have competitive compensation plans and benefits.
What we are looking for is a teammate with both a positive attitude and a passion for the automotive industry.
Summary
As a Front Desk Coordinator at Alderman's Toyota, you will be the first point of contact for our customers, ensuring a welcoming and efficient experience. This role is vital in supporting our operations and enhancing customer interactions in our dealership.
Responsibilities
- Receive incoming phone calls for our dealership and route to the appropriate department. Taking messages and notifying departments/individuals about received calls
- Greet customers as they enter the dealership, ensure they are directed to appropriate department or introduced to a salesperson
- Works cooperatively with the sales department updating customer records
- Posting videos and photos to our Facebook, Instagram and Youtube accounts
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Types memos, correspondence, reports, and other documents
- Assists in the dealer exchange of vehicle process
- Participates in customer satisfaction process
- Participates in customer retention process
- Bring a positive attitude to the workplace every day
Requirements
- Proven experience in a clerical or administrative role, preferably in a customer-facing environment (preferred).
- Strong phone etiquette skills with excellent verbal communication abilities.
- Familiar with Facebook, Instagram and Youtube
- Tech savvy or ability to learn Microsoft Word, Excel, digital file organization, phone applications
- Familiar with Apple products and iOS
- Friendly with an outgoing personality and professional appearance
- Able to clear a pre-employment background check
- Ability to multitask and prioritize responsibilities in a fast-paced environment
If you are passionate about delivering outstanding customer service and want to be part of a dynamic team at Alderman's Toyota, we invite you to apply today!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Rutland, VT 05701 (Required)
Ability to Relocate:
- Rutland, VT 05701: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
