What are the responsibilities and job description for the Order Processing Specialist position at Aldevra?
Description
Position Title: Order Processing Specialist
Reports to: Finance Manager
Location: Kalamazoo, MI
Employment Status: Full-Time
FLSA Status: Non-Exempt
Position Summary: Join the dynamic team at Aldevra in Kalamazoo, MI, as an Order Processing Specialist. This pivotal role supports our core operations by creating sales orders, purchase orders, and managing customer communications for shipment and order status. The ideal candidate is detail-oriented, enjoys working with numbers, and embodies our core values of SOAR: Strong Integrity and Ethics, Outstanding Teamwork, Accountability-Driven, and Relentless Pursuit of Quality.
DUTIES AND RESPONSIBILITIES:
The essential functions include, but are not limited to the following:
- Process contracts and credit card orders accurately and efficiently.
- Generate sales orders that reflect the specifics of customer contracts, orders, or quotes.
- Issue purchase orders to manufacturers and ensure compliance with delivery schedules.
- Provide customers with ship dates and tracking information.
- Respond to customer inquiries regarding the status of their orders with professionalism and care.
- All other duties as assigned.
This position requires passing an extensive background check.
About Us
Aldevra was founded in 2009 by current President & CEO Rodney Marshall, a U.S. Marine Corps veteran and minority entrepreneur. The company began by selling foodservice equipment to the federal government and later expanded to include medical equipment and professional services, helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top foodservice equipment dealer in the U.S., specializing in federal government sales while also growing its commercial and e-commerce customer base. Its professional services division provides federal agencies with healthcare professionals, construction and facilities managers and technicians, and administrative support. Whether it's equipment or staffing, Aldevra is committed to delivering high-quality products and timely service at the best value.
Recent accolades include:
- Inc. 5000 Fastest-Growing Private Companies in America No. 3359 on the 2024 list
- Foodservice Equipment Reports 2024 Top Dealer
- VETS Indexes 5-Star Employer for 2024 Employer Awards
- Foodservice Equipment & Supplies magazine 2024 Distribution Giants list
- Great Expectations Award for Outstanding Growth in 2023
- Strata GPO Top 10 Dealer
- RATIONAL 2024 Premium Partner Award
- Great Place to Work®
- 2024 Military Friendly® Employer Gold designation
- 2023 HIRE Vets Medallion Award
- ENERGY STAR® Partner
- Department of Defense Military Spouse Employment Partnership Small Business Partner
- Army Partnership for Your Success (PaYS) Partner #911
Learn more about us at aldevra.com.
Requirements
Qualifications:
- Experience with accounting systems such as QuickBooks Desktop and/or NetSuite is preferred.
- Associate’s degree in Business Administration, Accounting, or related field preferred; equivalent experience may be considered.
- Capability to identify, analyze, and resolve issues or discrepancies in order processes.
- Strong technological proficiency, particularly with Microsoft Office applications, especially Outlook.
- Ability to analyze and interpret numbers and order details to ensure accuracy and compliance with contracts.
- Commitment to ethical practices and confidentiality, aligning with the company's core values of strong integrity and ethics.
- Ability to follow and adapt to new systems or changes in procedures.
- Valid driver's license
- Excellent written and verbal communication skills to interact effectively with customers, suppliers, and internal teams.
- High level of accuracy and attention to the finer details of order processing and customer communication.
- A strong focus on delivering high-quality customer service, including responsiveness to inquiries and proactive management of customer expectations.
- Capability to work effectively in team settings, contributing to a collaborative and supportive work environment.
- Able to multi-task efficiently and accurately, focusing on quality
Veterans and Military Spouses are encouraged to apply.
Workplace Safety and Environment:
This position is based in an office environment, requiring desk work, computer use, attending meetings, and handling administrative tasks. Approximately 100% of the time will be spent in an office setting.
We offer you a generous benefits package including:
- Medical, Dental and Vision
- Short Term and Long-Term Disability
- Life Insurance
- Paid Time Off
- Employee 401(k) with company match
- Professional Team Environment
Aldevra is an equal opportunity, E-Verify employer, drug free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.