What are the responsibilities and job description for the Calibration Manager - Lab (Aldinger) position at Aldinger Company?
We are seeking a Calibration Service Manager to join our Lab team at Aldinger Co, a leading calibration services provider.
As the Calibration Service Manager, you will be responsible for managing the day-to-day operations of our lab calibration operation. This position manages a team of Calibration Technicians and Assistant Service Managers and will report to the Calibrations Director. In this position, quality experience, customer focus and leadership capabilities are mandatory.
Day-to-Day Responsibilities:
Qualifications:
As the Calibration Service Manager, you will be responsible for managing the day-to-day operations of our lab calibration operation. This position manages a team of Calibration Technicians and Assistant Service Managers and will report to the Calibrations Director. In this position, quality experience, customer focus and leadership capabilities are mandatory.
Day-to-Day Responsibilities:
- Oversee the daily operations of the lab calibration process, including prioritizing workflows, managing staff schedules, and optimizing operational efficiency.
- Supervise the technicians' activities to ensure adherence to quality assurance protocols and standards.
- Ensure that technicians are thoroughly trained and consistently perform accurate calibrations and repairs in line with corporate quality requirements.
- Collaborate with Sales Personnel to drive profitable revenue for the lab by identifying and developing new business opportunities, including pricing standards, cost justification (ROI), and training requirements.
- Develop and manage budgets alongside continuous improvement plans to enhance lab performance.
- Act as the primary point of contact for customers, effectively communicating the value of our services, understanding client needs, and fostering long-term relationships.
- Maintain high customer satisfaction levels by delivering timely and effective solutions to inquiries and concerns.
- Ensure all customer and employee issues are promptly addressed and resolved through professional communication.
- Maintain a safe and positive work environment.
- Partner with corporate to manage recruitment, training, workload management, performance reviews, and conflict resolution for the team.
- 3 years of supervisory or management experience, preferably in a similar business or service-related industry
- Demonstrated ability to lead a team and manage multiple priorities
- Strong knowledge of calibration policies, procedures, methodologies
- Proven experience in calibration, maintenance, or repair of measuring instruments or equipment
- Familiar with using calibration equipment, tools, and instruments
- Working knowledge of quality documents such as ANZI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 a plus
- Excellent presentation, written, and personal communication skills
- Experience managing internal income statements
- Advanced quantitative and analytical skills with PC proficiency
- Demonstrated excellent customer service and experience building customer relationships in past positions
- Ability to communicate effectively with team members, management, and customers
- The ability to think creatively, take initiative, multitask and manage projects under pressure
- Identify best practices and bring innovation to the work environment
- Must be able to work a flexible schedule to support the business
Qualifications:
- Health insurance
- Dental Insurance
- Vision insurance
- 401(k) with matching
- Company Paid Life Insurance
- Paid Time Off
- Paid Holidays
- Company equipment needed for the job
