What are the responsibilities and job description for the Operations Specialist II - Payoff/Reinstatement - Hybrid position at Aldridge Connors?

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets : Partnership, Integrity, and Innovation.

The Operations Specialist II - Payoff / Reinstatement in the Shared Services Department will be responsible for drafting payoff or reinstatement letters, handling client inquiries and escalated requests regarding payoff / reinstatement letters, processing funds received, and calculating fees and costs. The processor will maintain strict timelines and be held to a high quality standard. This is a hybrid position that will require 2 days per week in the Atlanta office.

Receive payoff / reinstatement requests in the client system, email, and by phone
Add the request to workload reports, and populate proper fields in the firm's case management system
Follow-up on any outstanding or aged requests
Receive client and borrower calls regarding Fees & Costs / Payoff / Reinstatement inquiries
Provide completed payoff and reinstatement letters to borrowers and / or clients
Ensure all payoff and reinstatement letters are parallel with client requirements
Provide excellent customer service

Requirements

Associates Degree required; Bachelor's Degree preferred

At least 1-2 years of similar professional experience preferred

Able to respond appropriately to constructive feedback from executive management.

Self-starter with exceptional ability to identify and solve problems.

Ability to recognize changing environments and think analytically

Must possess the ability to demonstrate a sense of urgency in appropriate situations

Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.

Must possess strong written and verbal communications skills.

Must provide excellent customer service to internal and external customers

Identifies and solves issues in a timely manner.

Must be a team player and willing to help others in their department whenever necessary.

Must be extremely organized and be able to multi-task.

Conscientious with respect to work completion, deadlines, time management and attendance.

Takes initiative in face of obstacles and identifies what needs to be done and takes action.

Demonstrates commitment to Firm's vision, mission, and core values.

Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

Develops professional relationships and builds rapport with others.

Overall good work ethic and willingness to adapt to change.

This is a hybrid position that will require 2 days per week in the Atlanta office.

In addition to remote work for most positions, we offer a comprehensive benefit program including :

Medical, Dental and Vision Plans with Prescription coverage

Company Paid Life and Disability Insurance plans

401K Retirement Savings Plan

Flexible scheduling (within reason, depending on position)

Generous PTO plan for all full-time employees

Full equipment station at no cost for remote employees, including dual monitors

Employee Assistance Plan, offering free 24 / 7 counseling and consulting services to support emotional health and wellbeing

Wellness programs and employee discounts

Learning and development training opportunities for both personal and professional growth

And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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Operations Specialist II - Payoff/Reinstatement - Hybrid

What are the responsibilities and job description for the Operations Specialist II - Payoff/Reinstatement - Hybrid position at Aldridge Connors?

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