What are the responsibilities and job description for the Payoff & Reinstatement Specialist position at McMichael Taylor Gray, LLC?
Description
McMichael Taylor Gray, LLC is seeking a Payoff & Reinstatement Specialist for our Peachtree Corners, GA office location. The ideal candidate will be responsible for preparing both the payoff/reinstatement figures as well as the letters to provide to borrowers.
Requirements
Responsibilities:
- Receive payoff and reinstatement requests from borrowers and communicate those requests to clients.
- Review files to determine if additional fees and costs need to be added or excluded to payoff/reinstatement figures or excluded based on individual state requirements.
- Respond to both internal and external communications in a professional and efficient manner.
- Maintain correspondence with other departments as well as team members to obtain all necessary documentation.
- Ensure all client systems are updated daily.
- Ensure internal case management systems are noted timely and accurately.
- Maintain files and records of requests received from and letters sent to borrowers.
- Maintain a consistent workload and keep all payoff and reinstatement steps up to date.
Skills & Abilities:
- Preferably familiar with client systems like Case Aware, Black Knight, and Tempo.
- Proficient in MS Office applications, including Outlook, Excel, Word and Teams.
- Demonstrates a keen eye for accuracy and attention to detail.
- Capable of effectively prioritizing tasks and meeting tight deadlines.
- Prioritize tasks effectively in a fast-paced, high-volume environment.
- Demonstrate ability to work both independently and collaboratively within a team.
- Deliver exceptional internal and external customer service.
Education & Experience:
- High school diploma or equivalent required; Bachelor’s degree in a related field preferred.
- A minimum of 1 - 3 years of experience in or other default services billing preferred.
ABOUT MCMICHAEL TAYLOR GRAY, LLC
McMichael Taylor Gray, LLC (“MTG”) is a full-service default and creditors’ rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values:
- Excellence
- Integrity
- Honesty
- Respect
A successful candidate must pass a background check and be able to provide two professional references. All candidates will be subject to pre-employment screens and confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards.
McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
