What are the responsibilities and job description for the Collections Manager position at Aldridge Pite, LLP?
Purpose
This position overseas the daily operations of the Collections Department
Specific Duties, Activities and Responsibilities
Manage call quality and compliance
Conducts high level negotiations
Handles direct contact with clients
Ad-hoc reporting
Reviews settlements and payment arrangements
Facilitates in the hiring process
Conducts employee reviews
Handles escalated calls
Must help meet performance goals based upon money collected by the department
Job Requirements
High School Diploma required
6 months of experience in a supervisory role required
High level of understanding of the FDCPA
General Competency Factors
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
