National PCN Processor

Specific Duties, Activities and Responsibilities Payment Change: Review and determine if Payment Change is warranted. If warranted, obtain necessary documents, prepare payment change notice for attorney review, file and serve the notice along with updating any applicable client systems. Impediments: review and monitor Payment Change Impediment Inventory. Frequent follow up and escalation for impediments is required until resolution. Review and interpret client systems and update data per client’s expectations. Regularly monitor reports that are generated in our system to ensure that files are handled smoothly and timely. Regularly monitor reports that are generated by the client’s system to ensure that files are handled smoothly and timely. Verify billing has been entered as needed on each file and close files accordingly. Perform all other duties as assigned.   Job Requirements High School diploma   Essential Professional Skills/ Competencies Must possess basic understanding of the fundamentals of Chapter 7, 11, and 13 bankruptcies Must be proficient with numbers and basic accounting Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet Must be a team player but also possess the ability to work independently Must possess excellent communications skills Must provide exceptional customer service Must be detail oriented and highly organized Must be proactive   General Competency Factors Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via Client Systems, e-mail and phone). Provides exceptional customer service to internal and external customers. Identifies and resolves problems in a timely manner. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Processes work in compliance with Client requirements as well as SOPs and Operations Matrices. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Excellent problem solving and organizational skills. Must be a team player and willing to help others in their department whenever necessary. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change.