Operations Specialist II – File Onboarding

The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure, eviction, national foreclosure, and other default related referrals.  These tasks must be performed with extremely high accuracy and within the client specified SLAs.     The scheduled hours will be 11:30AM (ET) to 8:00 PM (ET).   Specific Duties, Activities and Responsibilities   On-board client referrals Prepare all foreclosure FDCPA Letters Data entry and data interpretation Retrieve, upload, and review mortgage documents Understanding judicial and non-judicial foreclosure setup requirements Review payment history of loan from servicer Order Title Searches and monitor for receipt Review and prepare Demand/Breach letters Communicate with clients via email and clients systems Assist with other duties and special projects as needed.   Job Requirements Bachelor’s Degree Required – any field Must possess excellent ability to communicate with clients and internal staff Default/Foreclosure/Title knowledge preferred Georgia Notary(firm will provide training to obtain) BKFS, Tempo and, Equator experience highly preferred Proficiency with Excel and other Microsoft Office products Ability to manage and prioritize large caseload Ability to type at least 60 WPM General Competency Factors:  Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change.