What are the responsibilities and job description for the Onboarding Specialist position at Vectorworks?
A company is looking for an Onboarding Specialist to enhance customer success with software through effective onboarding processes.Key ResponsibilitiesOnboard new customers to ensure effective use of the softwareCreate and deliver tailored training plans based on customer proficiency levelsMonitor customer data to identify improvement opportunities and gather feedbackRequired QualificationsExperience in onboarding, training, customer support, or customer serviceFamiliarity with 3D design or CAD software is preferred but not requiredStrong organizational and project management skillsAbility to learn quickly and adapt to new tools and processesCustomer-centric mindset focused on enhancing customer experience
