Associate Account Manager

Overview :

One of Baltimores Best Places to Work in employee benefits, SIG, seeks an extremely detail-oriented, upbeat person to join SIG as an Account Manager to support clients using a strategic approach and establishment of strong relationships with our customers and vendors. We take a highly personalized service approach to clients needs and create value through teamwork and a focus on excellence in all aspects of our business.

The Associate Account Manager, Employee Benefits, plays a critical role in supporting the management and delivery of comprehensive employee benefits programs for our clients. This role involves working closely with Account Managers to ensure client satisfaction, timely resolution of issues, and the successful implementation and administration of benefit plans. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities :

• Client Support :
• Assist Account Managers in maintaining and nurturing client relationships by providing exceptional service and support.
• Respond to client inquiries regarding employee benefits plans, coverage options, and claims processes in a timely manner.
• Participate in client meetings, presentations, and conference calls as required.
• Plan Implementation :
• Coordinate the implementation of new employee benefits plans, including health, dental, vision, life, and disability insurance, as well as retirement plans.
• Collaborate with internal teams and external vendors to ensure the accurate and timely setup of benefit programs.
• Renewals and Plan Changes :
• Assist in the preparation and execution of annual benefits renewals and plan changes.
• Gather and analyze data to support renewal negotiations and recommendations for plan enhancements.
• Documentation and Compliance :
• Maintain accurate and up-to-date client records, including contracts, plan documents, and compliance materials.
• Ensure all benefits plans comply with relevant federal and state regulations, such as ACA, ERISA, and HIPAA.
• Data Analysis and Reporting :
• Assist in the preparation of reports and presentations for clients, including claims analysis, utilization reports, and benchmarking studies.
• Analyze data to identify trends, cost drivers, and opportunities for plan improvements.
• Collaboration :
• Work closely with internal teams, including underwriting, customer service, and claims departments, to ensure seamless service delivery.
• Liaise with insurance carriers and vendors to address client needs and resolve issues.
Qualifications :
• Education :
• Bachelors degree in Business, Human Resources, or a related field preferred.
• Experience :
• 1-2 years of experience in employee benefits, insurance, or a related field.
• Experience in client service or account management is a plus.
• Skills :
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Analytical mindset with attention to detail.
• Certifications :
• Relevant certifications such as CEBS (Certified Employee Benefit Specialist) or a Life & Health Insurance License required.

Equal Opportunity Employment :

We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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