Regional Director of Operations

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

The Opportunity

The Regional Director of Operations (RDO) will represent overall corporate vision, planning, direction and control to assigned facilities within the Five Star Senior Living portfolio. The successful leader must set objectives, monitor performance, train and develop team members while focusing on the integrity of ingredients and techniques in operations. The regional director of operations is the critical link between corporate initiatives and standards and the operating realities of the field. The RDO specifically will conduct regular and in-depth site visits related to quality assurance, engagement of the executive directors, attendance at resident council meetings and delivery of Quarterly Business Reviews at each facility.

The RDO will be an active participant in working with each of their facilities to drive resident satisfaction through customized menu engineering, programming and communication efforts. The RDO will also work collaboratively with the system-level leadership and corporate office to help design and ultimately implement positive program change, innovation and standards of operation. This position reports directly to the regional vice president of the senior living culinary group.

What You’ll Do:

People First:

• Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance.
• Provides day-to-day performance management guidance to community leaders, including coaching, counseling, career development, and disciplinary actions.
• Celebrate success, innovation, contribution and ideas from the field to champion an inclusive and diverse mindset

OPERATIONAL EXCELLENCE:

• Participate in the development and management of clinical operations and capital budgets
• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes

Drive Results

• Communicate objectives, reinforce high standards, monitor performance, and address team issues.
• Develop, implement and maintain operational policies, procedures and standards aimed at achieving defined goals and initiatives of the greater organization.
• Responsible for compliance of the fresh food philosophy, implementation of Five Star programs and standards.

What You’ll Bring

Experience & Education

• BS/BA in Food Science, Nutrition, Culinary Arts, Hotel/Restaurant/Hospitality Management preferred
• Minimum 8 years related experience at in a multiunit role, multi-concept and/or district manager level.
• Demonstrated success, recognition, and achievement delivering high-quality, positive, sustained results

Business Perspective

• Successfully demonstrated effective project implementation and change management through organizational agility and leadership
• High aptitude for negotiation and influence on internal team members and external clients/vendors, driving collaboration and strategic planning aimed for growth and long term success.
• Strong sense of budgets and contract management, recognizing the connections between a P&L, the business climate, and the people working on the front lines.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.