What are the responsibilities and job description for the Regional Director - Operations position at Five Star Senior Living?
Key Responsibilities
The Opportunity
The Regional Director of Operations (RDO) will represent overall corporate vision, planning, direction and control to assigned facilities within the Five Star Senior Living portfolio. The successful leader must set objectives, monitor performance, train and develop team members while focusing on the integrity of ingredients and techniques in operations. The regional director of operations is the critical link between corporate initiatives and standards and the operating realities of the field. The RDO specifically will conduct regular and in-depth site visits related to quality assurance, engagement of the executive directors, attendance at resident council meetings and delivery of Quarterly Business Reviews at each facility.
The RDO will be an active participant in working with each of their facilities to drive resident satisfaction through customized menu engineering, programming and communication efforts. The RDO will also work collaboratively with the system-level leadership and corporate office to help design and ultimately implement positive program change, innovation and standards of operation. This position reports directly to the regional vice president of the senior living culinary group.
What You'll Do : People First :
- Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance.
- Provides day-to-day performance management guidance to community leaders, including coaching, counseling, career development, and disciplinary actions.
- Celebrate success, innovation, contribution and ideas from the field to champion an inclusive and diverse mindset
OPERATIONAL EXCELLENCE :
Drive Results
What You'll Bring
Experience & Education
Business Perspective
Location Information
Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.
