What are the responsibilities and job description for the Help Desk Technician position at Aleron?
Description
Acara Solutions client in the Restaurant Technology industry is looking for a Help Desk Technician to join their team!
Location: Omaha, NE 68106 (Onsite)
Duration: 3 Months (Possibility to extend or convert)
Pay Rate: Up to $27 an hour
The IT Service Desk team serves as the frontline support for our client, offering timely assistance with hardware, software, and network issues. Responsibilities include logging and prioritizing support requests, troubleshooting technical problems, and documenting interactions. The team focuses on delivering efficient technical assistance, fostering a culture of continuous improvement, and maintaining high standards of professionalism and customer service.
Responsibilities:
- Technical Support & Troubleshooting: Serve as the first point of contact for users, providing timely and effective technical support via the ServiceNow ticketing system. Diagnose and resolve hardware, software, and network issues.
- Documentation and Records: Maintain accurate documentation of service desk interactions, including details of inquiries, troubleshooting steps, and resolutions, to facilitate knowledge sharing and process improvement.
- Hardware Asset Management: Manages the lifecycle of IT hardware assets, including receiving, inventory tracking, deployment, and disposal. Ensures accurate record-keeping in asset management systems.
- User Management & Training: Manage user accounts and access permissions. Provide basic technical training and guidance on in scope software applications.
Job Requirements
Required Skills / Qualifications:
- 2 years of experience in systematic troubleshooting methodologies to diagnose and resolve technical issues efficiently.
- 2 years of demonstrated experience in Troubleshooting Techniques: Proficiency in systematic troubleshooting methodologies to diagnose and resolve technical issues efficiently.
- 2 years of experience with Operating Systems and Software: Strong foundation in macOS (90%) and Windows OS (10%), Google Suite, and basic networking concepts.
- 2 years of Security experience: Awareness of cybersecurity best practices, including password management, data protection, and recognizing potential security threats.
Preferred Skills / Qualifications:
- 2 years of experience working within Okta.
- Certifications: ITIL, CompTIA A
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Salary : $27
