IT Help Desk Technician

PLATTSMOUTH COMMUNITY SCHOOL DISTRICT

Help Desk Technician

Job Description

It is the policy of Plattsmouth Community Schools to not discriminate on the basis of sex, disability, race, color, religion, veteran status, national or ethnic origin, age, marital status, pregnancy, childbirth or related medical condition, or other protected status in its educational programs, admission policies, employment policies or other administered programs. Persons requiring accommodations to apply and/or be considered for positions are asked to make their request to the Superintendent.

A. Job Title: Help Desk Technician

B. Department: Technology

C. FLSA Status: Non-Exempt

D. Qualifications:

1. High School Diploma or equivalent (such as GED)

2. Computer and business machines knowledge
3. Knowledge of operating systems, internet skills and ability to prioritize and work independently
4. Must have strong problem-solving skills and ability to deal effectively with faculty, staff and students
5. Experience with current Mac software and hardware technologies and experience with current Windows software and hardware technologies
6. Ability to learn administration of multiple school IT systems and the ability to train others in the use of such technology systems necessary
7. Criminal History Background Check Required

E. Performance Responsibilities and Job Tasks
Provide system-level and client support of all hardware and software systems in the district. Including installation, configuration, and maintenance for Windows, MAC OS, and iOS systems. Systems include faculty and staff workstations and laptops, student devices, and other equipment in the classroom.

F. Reports To: Systems administrator

G. Working Conditions:

1. Inside and Outside
2. Heated and air-conditioned building
3. Stressful at times
4. Potential risk of injury, due to aggressive student behavior or environmental conditions

H. At-Will Employment. Employment with the School District is not for any period of time, and employment may be terminated at any time at the convenience of the terminating party, with or without cause, and with or without notice. Employment with the School District is not governed by any express or implied contract of employment containing terms different from or inconsistent with those stated in this employment agreement. The terms of this employment agreement may not be modified except in a writing signed by the Superintendent of Schools.

I. Essential Functions: The essential functions of the help desk technician position include

(1) regular, dependable attendance on the job to complete the duties in the job description; (2) the ability to perform the identified tasks and to possess and utilize the identified knowledge, skills, and abilities and to perform the identified work activities; and, (3) the ability to perform the following identified physical requirements:

Stamina
1. Sitting X
2. Walking X
3. Standing X

Flexibility
4. Bending or twisting at the neck more than the average person X
5. Bending or twisting at the trunk more than the average person X
6. Squatting/Stooping/Kneeling X
7. Reaching above the head X
8. Reaching forward X
9. Repeating the same hand, arm or finger motion many times (For example: typing, data entry, etc.) X

Activities
10. Climbing (on ladders, into large trucks/vehicles, etc.) X
11. Hand/grip strength X
12. Driving on the job X
13. Typing non-stop X
Use of Arms and Hands
14. Manual dexterity (using a wrench or screwing a lid on a jar) X
15. Finger dexterity (typing or putting a nut on a bolt) X
Lifting Requirements
16. Lifting up to 10 pounds (Mark all that apply)
Floor to waist X
Waist to shoulder X
Shoulder to overhead X
17. Lifting 11 to 25 pounds (Mark all that apply)
Floor to waist X
Waist to shoulder X
18. Lifting 26 to 50 pounds (Mark all that apply)
Floor to waist X
Waist to shoulder X

Pushing/Pulling
19. 25 to 50 pounds X
20. 51 to 75 pounds X
Carrying
21. 10 to 25 pounds X
22. 26 to 50 pounds X

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18