What are the responsibilities and job description for the Tier 2 Help Desk Technician position at Aleron?
Tier 2 agents will support internal employees with the following:Support modems and wireless connectivity, Windows profiles, Active Directory, Device manager, joining devices to the domain, printer problems, debugging Blue Screens, reloading drivers and extensive experience in hardware and software troubleshooting. Details:
- Supporting modems and wireless connectivity
- Windows profiles,
- Active Directory
- Device manager
- joining devices to the domain
- printer problems
- debugging Blue Screens
- reloading drivers
- extensive experience in hardware and software troubleshooting.
- Required Skills / Qualifications:
- 2 years of Tier 2 customer support experience
- Prefer hands on experience with the following:
- Supporting modems and wireless connectivity
Job Types: Full-time, Temporary
Pay: From $17.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- helpdesk or IT: 2 years (Required)
Work Location: In person
Salary : $17
