Help Desk Technician II

The Business

We are an industrial rental and service company that provides temporary temperature and humidity control solutions to an array of industries such as construction, industrial, and water damage restoration. As we continue to grow, we're seeking a talented Help Desk Technician II to join us in providing top-notch technical support to our valued customers.

The Role

As a Help Desk Technician II, you will play a crucial role in ensuring your internal customers (our employees) receive prompt and effective technical assistance. You will be the first point of contact for troubleshooting hardware, software, and network issues, providing timely resolution and maintaining customer satisfaction. This position offers an excellent opportunity to utilize your technical expertise while delivering exceptional customer service.

The essential job functions include, but are not limited to:

· Provide frontline technical support via phone, email, or in person to diagnose and resolve hardware, software, and network issues.

· Utilize a ticketing system to document, track, and prioritize support requests, ensuring timely resolution and escalation when necessary.

· User creation, file creation, and password changes.

· Collaborate with cross-functional teams to troubleshoot complex technical issues and provide effective solutions.

· Install, configure, troubleshoot, and maintain hardware and software systems, ensuring optimal performance and security.

· Assist in the development and maintenance of support documentation, knowledge base articles, and training materials.

· Proactively identify trends and recurring issues, recommending improvements to enhance the overall customer experience.

· Configure and maintain M365 accounts on both desktop and mobile devices.

· Email configuration.

· Stay updated on industry trends and emerging technologies to continuously improve technical skills and knowledge.

The Requirements

· A minimum of 1 year of proven experience in a technical support role, preferably in a helpdesk/desktop environment.

· TCP/IP: Need to know IP address configuration, Gateway configuration, IT conflicts, and IT scan.

· Strong understanding and troubleshooting experience with PC software and hardware.

· Proficiency in troubleshooting Windows operating systems and mobile devices.

· Excellent communication skills with the ability to explain technical concepts to non-technical users.

· Customer-focused attitude with a passion for delivering exceptional service.

· Lan- experience would be a plus.

· Ability to comprehend complex written and verbal information quickly.

· Ability to work independently and collaboratively in a fast-paced environment.

· Industry certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus.

What We Offer

· Competitive salary commensurate with experience.

· Bonus opportunities

· Medical, including one option for 100% employer-paid

· Dental

· Vision

· Disability

· Life

· 401K Profit Sharing

· Paid Time Off

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary requirements?

Experience:

• Help Desk: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Houston, TX 77011 (Required)

Work Location: In person