Help Desk Technician

Reports to: Director, Information Technology HAZA Foods

FLSA Status: Non Exempt

Summary/Objective

This position will have experience providing support for software, hardware and networking related issues in a help desk/technical support environment, superior customer service & troubleshooting skills. In addition, candidates will also have Point-of-Sale (POS) technical support experience OR restaurant industry knowledge/background with hands-on, "user-level" POS experience.

Competencies

• Technical Capacity.
• Thoroughness.
• Communication Proficiency.
• Learning Orientation.

Essential Functions

• Requires excellent customer service skills with a demonstrated customer-focused, service-first approach
• At least 2-3 years of technical support/help desk support experience is required
• Experience working in the Restaurant industry and/or experience providing POS (Point-of Sale) technical support for restaurants
• Aloha POS experience is a major plus
• Must be technically savvy with a strong overall technical aptitude and superior customer service skills
• Requires strong skills and proficiency level in troubleshooting, support, analysis and resolution
• Experience supporting external end-users with software, hardware and networking related issues
• Knowledge of networking topologies and computer operating systems
• Knowledge/experience with Microsoft Office programs

Additional Qualifications

• Must have excellent verbal & written communication and interpersonal skills
• The ideal candidate will be an innovative, driven, motivated, results-oriented and energetic
• Complex problem-solving skills and an attention to detail are required
• Ability to prioritize multiple priorities effectively; excellent time management & organization skills
• A successful candidate must have the ability to perform well under pressure and adapt to a rapidly changing environment
• Must be highly reliable with a stable work history, punctual and dependable
• Must be flexible in scheduling and have the ability to work various shifts/schedules including nights, weekends and holidays on an on-call basis.
• Competitive compensation & benefits

Required Education and Experience

• Bachelors degree in technical field or four years experience.
• Two years relevant experience.
• Experience in a customer service-related capacity.

Preferred Education and Experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.