What are the responsibilities and job description for the Collections Agent position at Alert 360?
Job Details
Description
COLLECTIONS AGENT
Resolve billing questions a reach out to customers whose accounts are delinquent. Provide customer service with civility, confidentiality, and professionalism while ensuring the security and safety of our customer.
DUTIES, RESPONSIBILITIES & REQUIREMENTS
• Demonstrate verbal communication skills and have the ability to remain calm while responding to individual customer needs.
• Handle business dealings involving customer accounts, issues, and payments.
• Make payment reminder phone calls.
• Bring delinquent accounts current by obtaining ACH and ACC payments via phone.
• Analyze account payment information and make recommendations.
• Must have the ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills. Minimum 30 wpm.
• Stay current and follow company policies and procedures, and understand HR policies as described in the Employee Handbook.
• Perform quality work within deadlines and with minimal supervision.
• Interact professionally with other employees, customers, and suppliers.
• Assist with all other tasks as needed or assigned.
• Follow all safety requirements and maintain a safe working environment at all times
Qualifications
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Ability to pass alarm monitoring certification.
• Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
• Ability to diffuse challenging customer interactions.
• Demonstrate organization and workflow coordination skills.
• Understands and accepts team concept.
• High school graduate or equivalent.
The duties, activities, and responsibilities described are not all-inclusive of potential requirements for all assignments covered under this job description.
