What are the responsibilities and job description for the Dispatch Video Monitoring Agent Job at Alert 360 in Tulsa position at Alert 360?
Job Details
Job Location
A360 Tulsa - Tulsa, OK
Position Type
Full Time
Salary Range
17.00 - $18.00 Hourly
Job Shift
Description
Surveillance Monitoring Agent :
Monitoring surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer's property.
WEEKENDS & HOLIDAY REQUIRED
Desired Skills of a Surveillance Monitoring Agent :
Able to process and review video alarms quickly and accurately
Communicate effectively and efficiently with security, Law enforcement, customers and other departments
Able to handle fast paced environment while providing a high level of attention to detail
Able to understand execute specific site instructions
Handle each alarm with professionalism, demonstrating good judgment and decision- making skills
Provide accurate documentation of all actions taken in reaction to alarm signal
Qualifications
Requirements of a Surveillance Monitoring Agent :
Must be at least 18 years of age
High School diploma or equivalent
Previous experience in surveillance, CCTV, or security role that required you be aware of your surroundings and pay a great attention to detail.
Ability to sit while using computer, reviewing CCTV surveillance footage and phone equipment for extended periods of time.
Deliver world class customer service and build customer satisfaction and loyalty
Must pay attention to detail
Capability to work well under moderate stressful situations
Proficiency to work simultaneously with multiple computer applications and databases
Demonstrate outstanding verbal and written communication skills
Keep a pulse on the job market with advanced job matching technology.
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