What are the responsibilities and job description for the Technical Support Engineer position at AlertMedia?
A company is looking for a Technical Support Engineer (Remote).Key ResponsibilitiesProvide level three technical support to the Customer Success team, troubleshooting customer issues to determine root causeTroubleshoot and debug web-based software using browser developer tools and internal logsCollaborate with Customer Success Managers and Engineering to enhance the onboarding process and manage customer expectationsRequired QualificationsExperience with Amazon Web Services (AWS)Experience with REST APIsIntermediate or higher SQL knowledge3 years of advanced experience in troubleshooting technical problems and interfacing with engineeringExperience with Python, Javascript, Bash, or similar languages is a plus
