Technical Support Engineer

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview

Summary/Objective

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (AMS) customers, Customer Centers, and field service engineers in the U.S. industrial gases and LNG industry. The position serves as the technical lead during AMS troubleshooting, repair, and maintenance of cryogenic equipment.

Position location is open within the U.S., preferably in the Houston area.

Responsibilities

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical support for AMS U.S. customers, Customer Centers, and field service engineers both onsite and remotely.
• Develop standard tools and procedures leveraging expertise.
• Assist the AMS sales group with technical and commercial bids as needed
• Review workshop teardown reports and assist in failure determination.
• Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.
• Provide oversight on Field Service/Field Trouble reports after providing site services.
• Analyze failures and prepare long-term corrections to CARs.
• Perform Root Cause Analysis (RCA) efforts for U.S. Customer Center products.
• Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.
• Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.
• Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.
• Collaborate cross functionally and with other units to ensure and enhance transparency.
• Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.
• Remain current with new Product Company designs.
• Other duties as assigned.

Competencies

• Strong Knowledge of cryogenic systems and pumps design (highly preferred).
• Strong Knowledge of centrifugal and reciprocating pumps (highly preferred).
• Ability to discuss, diagnose, and repair products.
• Ability to work at customer sites with little direct supervision.
• Ability to clearly discuss and present the technical details of equipment to different levels of audiences.
• Ability to work safely and effectively within OSHA and job local laws.
• Analytical and problem solving skills with keen attention to detail.
• Ability to demonstrate and promote Customer Focus.
• Provide support to ISO 9000 requirements in areas of expertise.
• Organizational skills – plan, prioritize, and organize work to achieve goals with excellent follow through and follow up.
• Communication skills:  interpersonal, written, verbal, listening.
• Effective communication, collaboration, and alignment across internal teams and Units.
• Initiative with flexible approach to work.
• Results-oriented.- ability to manage and complete multiple tasks on time.
• Continuous Improvement mindset.
• Team player skills.
• CAD – SolidWorks knowledge and experience.
• High level Microsoft Office skills.
• Ability to travel.

Qualifications

Education and Experience

• Bachelor’s Degree in Mechanical Engineering or equivalent experience
• 7 Years minimum related experience
• Experience in practical application of engineering science and technology as it applies to pumping systems or related products.
• Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.
• Specific experience with cryogenic equipment and aftermarket services highly preferred.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Lift 50-100 pounds.
• Work in both office and shop environments at customer and company sites.
• Conditions may vary at each location yet are essentially the same as listed.
• Off hour/day availability.
• Travel and stays at customer work and company sites.

Safety

• Complete safety training requirements.
• Participate in other training as directed by the Company or manager.
• Wear Nikkiso approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced as appropriate
• Address or report safety-related issues and incidents promptly.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEOC Statement

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.