What are the responsibilities and job description for the Help Desk Customer Support Specialist - Lead position at Alesig Consulting LLC?
The Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
Duties & Responsibilities:
- Assists customers with IT requests and issues
- Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network issues
- Create ticket records, monitor/track progress and update on ticket record
- Develop and maintain helpdesk-related technical documentation such as guides, FAQs, SOPs, etc.
- All other duties as assigned
Qualifications:
Minimum Qualifications:
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- Minimum of 3 years of relevant technical experience
- Active Secret Clearance at employment start date (an Active Interim Secret Clearance may substitute)
- DoD 8570 IAT-II Certification (e.g. Security CE, CCNA Security or other approved certification)
This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
