Success Team Manager

At Aletheia Digital, we are guided by three core tenets: Make it Work; Exceptional Service; Authentic Relationship. We are grounded in an “others first” mindset. That means we are driven to deliver results for our team members and clients; we serve others the way they want to be served, and we invest in building connection through relationship each and every day.

We are deeply influenced by the entrepreneurial spirit. Our team members are problem solvers by nature, looking for solutions and new ideas rather than having them given to them. We learn from each other, challenge each other, and celebrate each other when we succeed.

As a Success Team Manager with Aletheia Digital, you will embody this philosophy by serving your Success Managers and clients daily and partnering with your team members to ensure our work meets and exceeds expectations.

As a Success Team Manager, the key responsibilities you’ll engage in daily are:

ESSENTIAL JOB FUNCTIONS

MAKE IT WORK

• Hire, coach, motivate, and advise the team of Success Managers.
• Train and develop Success Managers in the skills needed to be successful.
• Ensure Success Managers manage and develop effective campaigns to meet and exceed Client goals & expectations.
• Partner with Fulfillment Team leadership to ensure all Client campaigns are managed and delivered successfully.
• Achieve company objectives through effective goal setting, analyzing key performance data, and making revenue forecasts.
• Track & manage Success Manager client portfolios through Aletheia Digital CRM software, including:
• Current and future revenue projections.
• Consistent and effective client communication.
• On-time campaign creation and fulfillment, including website development and migrations.

EXCEPTIONAL SERVICE

• Develop and manage expectations for Success Managers.
• Daily “checklists” to deliver successful results.
• Identify and measure key performance metrics that result in success for Success Team.
• Weekly One on Ones with Success Managers.
• Forecasting
• Client Needs / Issues
• Coaching and Skill Development
• Manage the customer experience and client satisfaction with Aletheia Digital.

AUTHENTIC RELATIONSHIP

• Cultivate and nurture personal relationships with Success Managers.
• Cultivate and nurture personal relationships with Aletheia Digital clients.
• Ensure Success Managers identify, capture, and activate key personal information in Aletheia Digital CRM software.
• Delivery of personal touchpoints “Beyond the Campaign”.
• Birthdays, Anniversaries, Holidays, etc.

As a Success Team Manager, the desired or required experience we are looking for are:

EDUCATION / EXPERIENCE

• Bachelor's degree or equivalent in a marketing communication or digital advertising-related field preferred.
• Minimum of three (3) years of customer service/sales management experience in media or marketing fields preferred.
• Exceptional people skills with a positive and cheerful disposition.
• Must be highly resourceful and efficiently make sound recommendations based on research and aggregated data.
• Must be a self-starter who sets priorities, approaches new tasks with positivity and strives to execute with high self-confidence, accountability, poise, maturity, and interpersonal skills.
• Must manage the demands of completing multiple tasks under a deadline.
• Must be a team player passionate about their contribution towards delivering great work.

At Aletheia Digital, we know our first customer is YOU! That is why we provide benefits that go beyond your paycheck. Our commitment to our team members is to create a work environment that helps you maximize your potential. To that end, as a Success Team Manager with Aletheia Digital, you can expect the following additional benefits with your employment:

BENEFITS

• Physical Wellness
• Health, Dental & Vision Insurance
• On-demand Primary Care
• Teladoc
• Personal Wellness & Development
• Holidays and PTO
• Personal & Professional Training & Development
• Financial Wellness & Security
• 401(k)
• Long-Term Disability
• Life Insurance
• Supplementary Insurance Options

Job Type: Full-time

Pay: $85,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Sales management: 1 year (Preferred)

Ability to Commute:

• Columbus, GA 31907 (Required)

Ability to Relocate:

• Columbus, GA 31907: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $130,000