What are the responsibilities and job description for the Financial Counselor position at Aletheia Health Partners?
Job Title: Financial Counselor
Location: Washington County Regional Medical Center
Address: 610 Sparta Rd Sandersville, GA 31082
About the Company: Aletheia Health Partners is dedicated to enhancing rural health care through strategic advisory services. With a team boasting over 60 years of experience in rural healthcare leadership, we help hospitals navigate leadership changes and financial challenges while preserving their independence. Our goal is to ensure these vital institutions remain operational and effective in serving their communities. We pride ourselves on fostering a company culture where team members have the opportunity to develop personally and advance professionally in a team-focused and servant oriented environment. Join us in shaping the future of health care and making a meaningful impact at https://aletheiahp.com/careers/.
Job Description: We’re seeking an experienced Financial Counselor to join our team. The ideal candidate is someone who possesses strong problem-solving skills, attention to detail, and customer service skills. This position offers a competitive pay rate, with potential adjustments based on experience and qualifications, as well as the opportunity for advancement, employee recognition, and team collaboration.
Essential Duties/Responsibilities:
- Coordinates with patients, providers, and insurance companies to complete the pre-certification process.
- Receives and processes insurance information and forms from patients and insurance companies.
- Provides cost estimates to patients.
- Assists patients with financial applications and arrangements.
- Collects amounts owed by patients from self-pay accounts after third-party benefits.
- Organizes repayment schedules as needed.
- Discusses payment arrangements with patients for outstanding balances.
- Counsels patients to ensure access to reimbursement programs and assistance available to those who qualify.
- Establishes and implements a collection system in accordance with facility policies.
- Collects and tracks insufficient checks.
- Assists in monthly close-out and running statements.
- Responds to inquiries and routes calls to other individuals as needed.
- Works with legal services as needed.
- Performs other job-related duties as requested by the CEO.
- Evaluates a patient’s financial situation, including income, expenses, assets, liabilities, and debts, when applying for charity care/indigent care.
- Provides patients with written charity care eligibility determination letter/notification.
- Helps patients understand their insurance benefits and potential financial liability; explains insurance coverage, benefits, and payment options.
- Maintains accurate records of patient financial information and assistance application status; submits monthly financial tracking reports.
Position Requirements:
- Minimum of 2 years experience in medical insurance/billing/charity care
Schedule Details
- 40 hrs/week
- Mon-Fri 8:30am-5pm
Top benefits: As a team member at Aletheia Health Partners, you’ll enjoy:
- Comprehensive benefits package including health, vision, and dental insurance
- Paid time off
- Social Events
- Growth opportunities
