What are the responsibilities and job description for the Financial Counselor - TRH position at Taylor Health Care Group?
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Position Description
Provides financial counseling and services to our patients.
Job Summary:
- Assists individuals with government programs such as, but not limited to, Medicaid, SSI, Medicare, Care Credit and County Indigent programs.
- Responsible for updating patient account information during pre-admission, inpatient, and outpatient phases of the patient’s visit.
- Screens in-house referrals within a defined timeframe.
- Files patient applications with applicable government agency/program.
- Collect and submit verifying documents necessary for application approval and follow up as needed until final approval is received.
- Review application denials with patient and file timely appeals.
- Possess the ability to communicate with hospital case managers, social services and admissions staff on screening determination outcomes.
- Provide detailed documentation in the electronic system of application status or pertinent details of a case.
- Acts as intermediary with Admitting, Business Office, patients and family members while the patient is hospitalized.
- Maximizes point of service collections by addressing and resolving patient liability balances, current and outstanding prior to or by patient discharge.
- Minimizes financial risk for the patient and for Taylor Regional Hospital.
- Strong customer service skills are required, as well as the ability to communicate effectively with internal and external customers to include patients, families, insurance providers, and Physicians.
- Identify and offer any discount programs for which the patient may qualify based on services and location.
- Identify any applicable alternative sources of payment and provide referrals and or applications to state, federal or other local agencies that may provide financial assistance as applicable for the services.
- Follows established internal policies and procedures for processing payments, receipts, cash handling etc.
Education:
High School or Equivalent
Training/Experience:
Previous experience in billing, follow-up and/or registration preferred but not required
Skills/Qualifications:
- Strong organizational skills are required.
- Sorts, files and maintains various documents and electronic records.
- Assists with general hospital information
- Strong verbal and written communication skills are required.
- Responsible for responding to patient inquiries regarding charges and account settlement.
- Participates in departmental team meetings involving discussion of A/R processes and trends.
Type: Full-time
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