What are the responsibilities and job description for the Quality Assurance Specialist II - Child Welfare position at Alexander County, NC?
Employees in this class evaluate the work product of direct service social workers in the child welfare section on an ongoing basis to insure the documentation and procedures are in accordance with the state law administrative rule and state and agency policy, standards, and procedures. Work involves analyzing quantitative and qualitative data regarding unmet needs for present and projected services, quality and accessibility of services provided, efficiency and effectiveness of service delivery, and systematic barriers to serving families. Work involves in-depth, thorough, accurate training information and providing accurate assessment of trainee’s ability to learn and demonstrate information learned. Conclusions of observations, data elements gathered and auditing information/project outcomes will be provided to management staff. This position manages the agency’s critical incident review process which involves reviewing all casework related to a critical incident within the child welfare section and report findings. Work is performed independently under direct supervision of the Social Work Program Manager.
- Evaluates work product of child welfare staff by following agency’s case review protocol, the Child and Family Team Review protocol and the Division of Social Services Process Review protocol.
- Pulls samples of case records open in the Child Welfare Section through a random selection process that ensures the records of all social work staff are reviewed within a 90 day period.
- Review cases using the Federal Review Tool and the most current version of the Division of Social Service Process Review Tool or an internal Review Tool.
- Share results with the Director, Child Welfare Program Manager and the social worker’s direct supervisor(s).
- Assists management in reaching decisions on future activities or operations for specific programs within child welfare as necessary.
- Provides one-on-one (peer to peer) and group training to child welfare staff to target areas needing improvement.
- Identify trends in work product areas needing improvement and communicates with the child welfare program manager, supervisors and staff development worker, and assists with developing training demonstrations, instruction, field observation and quality assurance that clearly conveys policy expectations, promotes effective social work practice and supports individual performance improvement.
- Works in partnership with agency management to improve child welfare practice.
- Assists in integrating components of key agency initiatives that are driven by the practical use of data to improve outcomes for children and families involved in the child welfare system.
- Guides new workers in assessing family dynamics, capitalizing on family strengths, utilizing or developing support systems to maintain child safety, as part of their training.
- Assists with both short and long term planning within the Department of Social Services through direct activity and provision of technical assistance to Child Welfare Section leadership.
- Assists in developing and maintaining basic management and program data as pertains to the Child Welfare Section’s performance.
- Assists in development of activities designed to improve outcomes for children and families.
- Assists in implementation of activities and measurement of indicators identified and evaluating the effectiveness of said activities.
- Performs other duties as assigned.
- Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, group work and community problems.
- Considerable knowledge of a wide range of medical, behavioral and psychosocial problems and their treatment.
- Considerable knowledge of family and group dynamics and a range of intervention techniques.
- Considerable knowledge of governmental and private organizations and resources in the community.
- Considerable knowledge of the laws, regulations, and policies which govern the Child Welfare Program.
- General knowledge of medical terminology, diseases processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
- Skilled in establishing rapport with a client and in applying techniques of assessing psychosocial, behavioral, and psychological aspects of client’s problems.
- Ability to train or instruct lower-level social workers, students, interns in the program.
- Ability to establish and maintain effective working relationships with members of caseload and their families as well as civic, legal, medical, social, and religious organizations.
- Ability to express ideas clearly and concisely and to plan and execute work effectively.
- Skills in writing all types of written communication.
- Skilled in organizing, prioritizing and managing multiple simultaneous projects both individually and collaboratively.
- Effective time management skills and ability to create assignments, set milestones and utilize project management tools and methods.
- Ability to work well with individuals at all levels of the organization.
- General knowledge of the methods and techniques of social research and evaluation of the Child Welfare program area.
- Some knowledge of computer assisted statistical programs and working knowledge of statistical analysis of data.
- Ability to identify trends in practice from evaluation tools, draw conclusions from the analysis of data obtained and make oral or written presentations on the analysis of the data/information.
- Master’s degree from an accredited school of social work and two years of social work experience; or
- Bachelor’s degree from an accredited school of social work and three years of social work or counseling experience; or
- Master’s degree in a counseling field and three years of social work or counseling experience; or
- Four-year degree in a human services field or related curriculum and four years of social work or counseling experience; or
- Graduation from a four-year college or university and five years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work or community organization; or
- Equivalent combination of training and experience.
- Must possess a valid North Carolina drivers' license.
- North Carolina Child Welfare Pre-service.
Salary : $51,672 - $73,011
