What are the responsibilities and job description for the Software Support Manager position at Alexander Technology Group?
Alexander Technology Group is seeking a skilled Software Support Manager to lead a growing customer support team at a local software company in southern New Hampshire.
In this role, you will manage and mentor a team of support professionals, ensure high-quality customer service, and drive continuous improvement in troubleshooting processes. You will also collaborate across departments to enhance the customer experience and develop tools and procedures that support team success.
Key Responsibilities
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In this role, you will manage and mentor a team of support professionals, ensure high-quality customer service, and drive continuous improvement in troubleshooting processes. You will also collaborate across departments to enhance the customer experience and develop tools and procedures that support team success.
Key Responsibilities
- Train, mentor, and manage a team of technical support staff.
- Oversee advanced troubleshooting and root cause analysis for customer issues.
- Develop and enforce support processes, tools, and knowledge bases.
- 7 years managing technical support teams (10 staff).
- 5 years of software support experience.
- Strong technical skills (Windows/Mac, networking, cloud services).
- Excellent communication, leadership, and problem-solving skills.
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