What are the responsibilities and job description for the System Analyst position at Alexander Technology Group?
Alexander Technology Group is working with a managed service provider and is looking to hire an IT support analyst for their client in the greater Boston area.
This is a contract-to-hire position. No C2C candidates.
Key Responsibilities:
- Resolve Level 1 & 2 service requests via multiple channels.
- Manage, track, and escalate tickets while ensuring SLA compliance.
- Support client onboarding, hardware/software setup, and system monitoring.
- Maintain infrastructure and troubleshoot networking (Cisco Meraki), Azure AD, Microsoft 365, and more.
- Act as a service owner, influencing tech decisions and documentation.
- Participate in a 24/7 on-call rotation and travel to client sites as needed.
Qualifications:
- Associate’s degree in IT or equivalent experience.
- 2 years of IT support preferred, MSP experience a plus.
- Strong troubleshooting, communication, and customer service skills.
- Experience with Windows 10, Entra ID, Azure, and O365
- Valid driver’s license is required.
