What are the responsibilities and job description for the Entry-Level Virtual Chat Assistant – Work from Home position at Alexis Fiscal Advisory?
Entry-Level Virtual Chat Assistant – Work from Home
Job Type: Full-Time / Part-Time | Remote | Flexible Hours
Job Overview:We are seeking a motivated Entry-Level Virtual Chat Assistant to join our team. In this role, you will provide chat-based customer support, assisting customers with their inquiries and offering solutions in a work-from-home environment. If you have a passion for helping people and strong written communication skills, this opportunity is perfect for you!
Key Responsibilities:- Respond to customer inquiries via live chat, offering prompt and professional assistance
- Assist with product/service questions, troubleshooting issues, and resolving customer concerns
- Provide information about company services, processes, and policies
- Maintain accurate records of customer interactions and ensure issues are documented and resolved
- Follow up with customers to ensure satisfaction and that all inquiries are addressed
- Collaborate with team members to ensure high-quality service and continuous improvement
- No prior experience required – training provided
- Strong written communication skills with the ability to communicate clearly and professionally
- Ability to work independently and manage time efficiently
- Basic computer skills and the ability to use chat platforms and CRM systems
- Must have a reliable internet connection and a quiet workspace for remote work
- Positive attitude and a customer-focused mindset
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