What are the responsibilities and job description for the Online Chat Support Specialist position at Alexis Fiscal Advisory?
Job Title: Online Chat Support Specialist
Job Description:
We are seeking a dedicated and detail-oriented Online Chat Support Specialist to join our remote team. As a Chat Support Specialist, you will be responsible for providing exceptional customer service through live chat support. You will assist customers with their inquiries, resolve issues, and ensure a positive experience by offering solutions in a timely and professional manner.
Key Responsibilities:
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Job Description:
We are seeking a dedicated and detail-oriented Online Chat Support Specialist to join our remote team. As a Chat Support Specialist, you will be responsible for providing exceptional customer service through live chat support. You will assist customers with their inquiries, resolve issues, and ensure a positive experience by offering solutions in a timely and professional manner.
Key Responsibilities:
- Engage with customers via live chat to address inquiries, resolve concerns, and offer product/service information
- Provide troubleshooting and technical support, ensuring customers' issues are resolved effectively
- Maintain accurate records of customer interactions and transactions
- Provide feedback and insights to the management team to improve customer experience
- Collaborate with team members and other departments to ensure customer satisfaction
- Assist with product or service recommendations based on customer needs and preferences
- Meet individual and team performance goals, including response time and customer satisfaction targets
- Adhere to company policies and guidelines, ensuring compliance in all customer interactions
- Previous experience in customer service, chat support, or a similar role preferred but not required
- Strong communication skills, with a clear and friendly tone
- Ability to multi-task and manage multiple chat conversations simultaneously
- Excellent problem-solving skills and a customer-first attitude
- Proficient in using chat software and other related tools (training will be provided)
- Strong attention to detail and accuracy in all written communication
- Ability to work independently and as part of a team
- Reliable internet connection and a quiet environment to work from home
- Experience with CRM systems or customer service tools
- Familiarity with basic troubleshooting for tech-related inquiries
- Bilingual (if applicable to your company) is a plus
- Flexible work-from-home opportunities
- Competitive salary with performance-based incentives
- Ongoing training and career development opportunities
- Supportive team environment and positive company culture
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