What are the responsibilities and job description for the E-Commerce & Customer Experience Coordinator position at ALEXIS?
ALEXIS is seeking a strategic and results-driven E-Commerce & Customer Experience Manager to lead and scale our digital commerce operations in a fast-paced, high-pressure luxury fashion environment.
This role requires a sharp, analytical leader who can balance the high stakes of luxury e-commerce while delivering a seamless, high-performing customer experience.
As the E-Commerce Manager, you will be responsible for driving growth, optimizing digital performance, and ensuring operational excellence.
This role requires someone who thrives under pressure, can manage multiple high-priority initiatives, and is relentless in delivering measurable results.
Key Responsibilities
E-Commerce Strategy & Operations
- Oversee and optimize the Shopify platform by managing product creation, sale, and collection launches, ensuring seamless functionality and high-speed performance.
- Oversee the order fulfillment process to ensure orders are accurately processed and shipped in a timely manner, working directly with the shipping department to coordinate all orders.
- Oversee the return process ensuring efficient handling, timely resolutions, and a smooth experience for customers while working closely with the shipping department.
- Utilize Klaviyo to schedule and manage all email campaigns, including subject lines and launch timing, ensuring strategic delivery for maximum engagement and conversion.
- Manage AIMS 360 integrations monitor inventory management and other third-party platforms to streamline e-commerce operations.
- Identify site optimization opportunities to enhance conversion rates, navigation, and user experience.
Customer Experience & High-Volume Support
- Develop and implement strategies to deliver a seamless, luxury-level online shopping experience from first touchpoint to post-purchase engagement.
- Oversee customer service operations, ensuring fast, efficient, and high-quality support in a high-volume, high-expectation environment.
- Implement loyalty programs and personalized shopping experiences to drive customer retention and increase lifetime value.
Digital Marketing & Revenue Growth
- Develop data-driven digital marketing strategies for email, paid media, and SEO to drive traffic and sales.
- Participate with marketing and creative teams to produce compelling content, including product photography, styling, and brand storytelling.
- Monitor and optimize performance KPIs, including conversion rates, customer acquisition costs, and sales growth.
Crisis & High-Pressure Problem Solving
- Rapidly troubleshoot and resolve e-commerce challenges, including platform issues, customer escalations, and order fulfillment disruptions.
- Anticipate risks and proactively implement solutions to prevent revenue-impacting delays.
Innovation & Competitive Growth
- Research and implement emerging technologies and best practices to maintain a competitive edge in luxury e-commerce.
- Collaborate with leadership to develop scalable strategies for global expansion and digital innovation.
What It Takes to Succeed
-High-Pressure, High-Stakes Mindset – Ability to thrive in a fast-paced, demanding environment where precision and execution are critical.
-Proven Leadership in E-Commerce – Minimum 4 years of experience leading e-commerce operations, preferably in fashion or luxury.
-Technical & Analytical Expertise – Proficiency in Shopify, AIMS 360, and performance analytics tools.
- Data-Driven & Performance-Focused – Track record of optimizing e-commerce KPIs and delivering measurable revenue growth.
-Luxury Brand Awareness & Creativity – Deep understanding of luxury consumer behavior and high-end brand positioning.
If you thrive in high-pressure environments, embrace digital innovation, and have the expertise to elevate luxury e-commerce, we’d love to hear from you!
