What are the responsibilities and job description for the Customer Experience Coordinator position at Brilliance.com?
Join Our Sparkling Team as a Customer Experience Coordinator!
Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team!
Job Overview :
This role involves engaging with qualified leads to provide guidance and support in their purchase decisions.
Key Responsibilities :
- Work with warm leads to help them make purchase decisions, resulting in a 20% increase in sales conversions.
- Build strong relationships with potential customers, understand their needs, and recommend suitable products, leading to a 15% growth in customer retention.
- Negotiate and close sales deals, process online orders, and update CRM systems like Hubspot, streamlining operations and improving efficiency by 25%
Requirements :
About Us :
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
Terms
Salary : $40,000 - $50,000
