What are the responsibilities and job description for the Customer Service Representative position at Alfa Gamma Seafood Group?
The Customer Service Representative provides administrative support to the Cruise Department by performing the following tasks:
Main activities (daily)
• Process data entry activities both in our internal MBA system and on the NOAA website and cruise portals.
• Organize cruise ship orders and check which ones require inspection, as well as organize and schedule inspection appointments.
• Work with the USDC inspector at our facility while performing health inspections on products.
• Perform administrative activities, credit notes and billing required by the Cruise Department.
• Review the orders received by email, to detect any problem related to them (lack of product, prices, discrepancies, etc.) and notify the supervisor.
Skills
• Ability to detect and solve problems
• Ability to concentrate and maintain focus for long periods of time.
• Proactivity
• Ability to work under pressure and meet deadlines
• Critical thinking
• Customer Support
Competencies
• Detail orientation
• Capacity for continuous learning
• Team work and collaboration
• Communication
• Ability to follow instructions
Requirements
- Flexibility in the schedule
- Bilingual
What do we offer you?
- Medical, dental, vision insurance benefits
- Vacation
- Growth opportunities
Salary : $18
