What are the responsibilities and job description for the Service Desk Analyst position at Alfa Insurance Corporate Careers?
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior service and received the highest score in the Southeast region of the J.D. Power 2024 U.S. Auto Insurance Study, which measures customer satisfaction with auto insurance providers. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
RESPONSIBILITIES
- Provide first level support for PC, LAN, WAN, printers, AS400, web, mainframe, hardware, and software problems for Home Office, Sales Office, Claims Offices, and some Alfa affiliate offices.
- Provide excellent customer service and timely resolution to customer issues and problems by following departmental standards for service.
- Attend technical training courses, if offered, and pass or attempt an exam associated with course.
QUALIFICATIONS
- Bachelor’s degree or at least 2 years’ work experience preferred.
- A certification or equivalent experience/training preferred.
- Windows 11 and Microsoft Office knowledge desired.
- A broad range of network and desktop knowledge is highly desirable.
- Excellent customer service and problem-solving skills.
- Strict punctuality and attendance policy are required.
Benefits/Perks
· Opportunity for annual performance bonus
· Discounts on your auto insurance (underwriting approval required)
· Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
· Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
· Short-term and long-term disability
· Flexible Healthcare and Childcare spending accounts for tax savings
· Opportunities for advancement
· Continuous training and support throughout your career with Alfa
· College tuition discounts at various colleges in Alabama
· Fitness center
· Onsite cafeteria
· Access to onsite childcare center
