What are the responsibilities and job description for the Sales Supervisor - Fashion Island Job at Alice and Olivia in Newport Beach position at Alice and Olivia?
TITLE : SALES SUPERVISOR
REPORTS TO : STORE MANAGER
JOB DESCRIPTION : Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.
COMPETENCIES :
Customer focus
Drive for results
Team player
Time management
Personal credibility
THE RESPONSIBILITIES :
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain organization, upkeep, and cleanliness of both the front and back of house
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
Ensure that the sales floor is maintained and beautifully reflects the brand
Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
Partner with entire team to execute open close checklist, shipments, DOR's and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open / close checklist themselves
Remain coachable and open to feedback to continuously develop in your role
Actively support Diversity, Equity, and Inclusion initiatives
REQUIREMENTS :
Previous management experience preferred but not required
Previous sales experienced preferred but not required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
Ability to work a flexible schedule including days, nights, weekends, and holiday
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