What are the responsibilities and job description for the Student Account Manager position at Alice L. Walton School of Medicine?
Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.
Job Description:
About The Position
The Student Account Manager is responsible for managing and maintaining the integrity of the School’s student account receivables and collections efforts, while promoting and supporting a highly collaborative and engaged service-oriented culture. Must adhere to and maintain accuracy in reporting and compliance with federal and state regulations, including Title IV aid and refunding, IRS 1098T filings and the Fair Debt Collection Practices Act. Reporting directly to the Director of Finance, this position is responsible for the billing and collection of tuition-related charges, working with the Registrar, and will also work closely with the Director of Financial Aid in administering loan and scholarship payments and refunds. Under the management of the finance director, this position will also support the school process, reconciliation, reporting, and other internal finance duties related to external and student funding.
We are building a workplace and learning climate in which inclusive excellence and whole health principles are inextricable parts of our culture and practices. All voices are heard and valued, and professional and personal growth are actively supported. While AWSOM does not have a tenure track, we are building a school that will facilitate exceptional professional development opportunities for our faculty and other team members.
Major Responsibilities/Essential Functions Specific to The Position:
Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program enhancing traditional medical education with the arts, humanities, and whole health principles. The School’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The School’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The School has been granted preliminary accreditation status by the Liaison Committee on Medical Education.
What We Seek
We are building a cadre of medical professionals trained in conventional medicine and in whole health, by reimagining medical education. We seek leaders and faculty who are excited by this endeavor. We are building a health care learning and delivery environment in which diversity is a strength and highly valued. Thus, we seek candidates who contribute to diversity in all its forms. Ideal candidates are committed to our goals of inclusive excellence, and to facilitating optimal health for all using a whole health approach.
Faculty and staff members will contribute to the development and rollout of the ARCHES curriculum, which is built on evidence-based approaches to teaching and learning. It includes the following six core elements:
Job Description:
About The Position
The Student Account Manager is responsible for managing and maintaining the integrity of the School’s student account receivables and collections efforts, while promoting and supporting a highly collaborative and engaged service-oriented culture. Must adhere to and maintain accuracy in reporting and compliance with federal and state regulations, including Title IV aid and refunding, IRS 1098T filings and the Fair Debt Collection Practices Act. Reporting directly to the Director of Finance, this position is responsible for the billing and collection of tuition-related charges, working with the Registrar, and will also work closely with the Director of Financial Aid in administering loan and scholarship payments and refunds. Under the management of the finance director, this position will also support the school process, reconciliation, reporting, and other internal finance duties related to external and student funding.
We are building a workplace and learning climate in which inclusive excellence and whole health principles are inextricable parts of our culture and practices. All voices are heard and valued, and professional and personal growth are actively supported. While AWSOM does not have a tenure track, we are building a school that will facilitate exceptional professional development opportunities for our faculty and other team members.
Major Responsibilities/Essential Functions Specific to The Position:
- Maintaining student accounting records in the system (SIS and Workday).
- Prepares and maintains all tuition/fee invoicing tables, assessment rules and billing modules in the Student Financial System for the calculation of student charges as mandated and in accordance with state and campus guidelines.
- Manage student billing and account administration.
- Requires knowledge of registrar/financial aid topics including cost of attendance, types of aid offered, payment options, financing options, billing, disbursement dates, withdrawal, and timelines/deadlines.
- Receive student payments.
- Post tuition, fees, supplies, etc. payments to student accounts
- Adjust charges and payments to student accounts.
- Investigating student account problems and resolving issues.
- Coordinating and report on accounts receivable during payment due dates, final registrations, administrative change dates
- Responsible for overseeing student delinquent accounts collections.
- Manages all student related third-party invoicing related to the collection processes.
- Help with the documentation and coordination of the refund process and ensuring student refunds are accurate, timely and in accordance with all local, state, and federal regulations.
- Support 1098-T reporting, third-party billing, reporting of exemptions and waivers, and other local, state, and federal reporting requirements.
- Work with the registrar’s office to complete the drop process for non-paid registered students.
- In conjunction with the Financial Aid Office, assure all disbursements of federal funds are in compliance with the US Department of Education Federal regulations.
- Assist with implementation of external grant funding module in financial system.
- Work with AWSOM team to develop external grant funding, tracking and reconciliation processes with Principal Investigator, external funding regulations whether federal, state, or private organizations.
- Partner with, and assist as needed, Director and AWE Finance to create financial reports and commentary.
- Coordinate/Partner with AWE accounting to ensure financial statement accuracy.
- Support departmental managers in the annual budgeting process as assigned.
- In conjunction with the Director of Finance, support the reconciliation of records with finance and financial aid offices to ensure complete agreement of billing, receipts, disbursements, and outstanding receivable records.
- Prepare as needed weekly, monthly, quarterly, and annual reports and analyses as requested or assigned.
- Bachelor’s degree in business administration or related field from an accredited college or university required.
- Excellent verbal and written communication skills, listening effectively and asking questions when clarification is needed.
- Ability to maintain confidentiality.
- Ability to work independently.
- Proficient with Microsoft Office Word and Excel.
- Must demonstrate and promote a positive team-oriented environment.
- Must be able to stay focused and concentrate under distractions.
- Must be able to manage change, delays, or unexpected events appropriately.
- Title IV Regulation experience
- Workday financial software experience
- Jenzabar SIS software experience
- Authorize.net application experience
- Higher education experience
Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program enhancing traditional medical education with the arts, humanities, and whole health principles. The School’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The School’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The School has been granted preliminary accreditation status by the Liaison Committee on Medical Education.
What We Seek
We are building a cadre of medical professionals trained in conventional medicine and in whole health, by reimagining medical education. We seek leaders and faculty who are excited by this endeavor. We are building a health care learning and delivery environment in which diversity is a strength and highly valued. Thus, we seek candidates who contribute to diversity in all its forms. Ideal candidates are committed to our goals of inclusive excellence, and to facilitating optimal health for all using a whole health approach.
Faculty and staff members will contribute to the development and rollout of the ARCHES curriculum, which is built on evidence-based approaches to teaching and learning. It includes the following six core elements:
- Art of Healing
- Research
- Clinical
- Health Systems Science
- Embracing Whole Health
- Science of Medicine
