What are the responsibilities and job description for the Client Relations Assistant position at Alicks Home Medical Equipment Inc?
Status: Hourly Non-Exempt Full time
Hours: Monday – Friday 9:00AM – 6:00PM
Overtime: As needed
Expectation: Minimum 40 hours per week.
Reports to: Branch Manager
ESSENTIAL FUNCTIONS:
Talks with customers by phone or in person and receives orders for delivery, pick-up, discontinuance,
maintenance or changes in service.
- Fills out order forms, determines charges and coverage for service requested, collects co-pays, and
inserts data into information system.
- Solicits sale of new or additional services.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to
designated departments for investigation.
- Files and/or creates patient records.
- Demonstrate the knowledge, skill, and ability necessary to recognize and provide age specific care in
the treatment, assessment, and education of patients of various ages.
- Participates in Improvement of Operational Performance (IOP) activities.
- Participates in traditional and e-learning programs.
- Works effectively with other company employees, managers, and departments.
- Performs all job functions with Company Mission, Vision, and Goal Statements in mind.
- Other duties as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
