Remote Live Chat / Tele Chat Support

Job Description

$28 per hour

We are a leading customer service company with a strong focus on providing excellent support to our clients. We pride ourselves on our dedicated team of agents who are passionate about helping others and providing top-notch support. With a growing business, we are expanding our team and looking for energetic individuals who love interacting with customers and solving their problems.

Position Overview:

We are currently seeking a Remote Live Chat / Tele Chat Support Agent to join our team. This role requires someone who is tech-savvy, a great communicator, and has a strong customer service mindset. The ideal candidate will be able to work efficiently and effectively in a remote or office call center setting, providing exceptional support to our clients through live chat and tele chat channels.

Key Responsibilities:

• Respond to customer inquiries and issues in a timely and professional manner through live chat and tele chat channels.
• Provide accurate and helpful solutions to any customer concerns or questions.
• Multitask between different customer conversations and handle multiple live chat conversations at once.
• Maintain detailed and accurate records of customer interactions and actions taken.
• Collaborate with team members and escalate any complex issues to the appropriate department.
• Proactively identify areas for improvement and provide feedback to the team.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role is preferred.
• Excellent written and verbal communication skills.
• Strong technical skills and ability to quickly navigate different software and systems.
• A calm and positive demeanor in handling challenging situations.
• Ability to work independently and as a team player.
• Reliable and able to work in a fast-paced environment.
• Willingness to learn and adapt to changing customer needs and processes.

Perks and Benefits:

- Flexible work schedule - opportunity to work remotely or in our office call center.

• Competitive salary with bonus potential.
• Comprehensive training and ongoing support.
• A fun and dynamic work environment with a supportive team.
• Opportunities for growth and career advancement.

If you are passionate about providing exceptional customer service and have the necessary skills and experience, we want to hear from you!

Apply now to join our growing team as a Remote Live Chat / Tele Chat Support Agent.

About Aligator Services Inc

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.