Live Chat Agent

Cantin Design LLC] is looking for a Live Chat Agent to join our team . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities : Manage inbound customer communications - Answer incoming emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements : Bachelor’s degree or equivalent 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system   About [Cantin Design LLC] : [Cantin Design LLC] is a [it] organization dedicated to [ Empower your business with data-driven digital marketing initiatives, plans, and exceptional insights from our team of expert consultants ]. Our employees enjoy a work culture that promotes [ We focus on delivering actionable plans and strategic direction, empowering your marketing teams to achieve exceptional growth and visibility. ]. [Cantin Design LLC] Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays.]. Employees can also take advantage of [ Our expert consultants will equip your  to lead and excel in the digital arena. ]. Powered by JazzHR