Remote or Office Call Center Agent

Job Description

Full time, Hybrid
$31 per hour
Weekend shift available

Alligator Service Inc. is a leading provider of high-quality, reliable and timely service for all things alligator related. We are currently seeking a dedicated and motivated Call Center Agent to join our growing team. This position can be performed remotely from anywhere in the country or in our office, giving you the flexibility to choose the setting that works best for you. As a Call Center Agent, you will play a crucial role in delivering exceptional service to our customers by handling inbound and outbound calls, providing product information and answering any questions or concerns they may have.

Key Responsibilities:

• 
  Handle inbound calls from customers regarding alligator services, products, and inquiries in a professional and friendly manner
• Make outbound calls to follow up with existing customers, answer inquiries, and provide customer support
• Identify and escalate priority issues to the appropriate department or manager
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and services offered to effectively handle customer inquiries
• Utilize company resources and troubleshooting techniques to resolve customer concerns
• Achieve productivity and performance goals outlined by the company
• Provide feedback to management on customer needs and concerns to improve overall customer satisfaction

Qualifications:

• 
  High school diploma or equivalent
• 1-2 years of customer service experience, call center experience preferred
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficiency in using computer systems and data entry
• Solid problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Flexibility to work varying shifts, including weekends and holidays if required
• Passion for providing exceptional customer service

Benefits:

We offer a competitive salary, comprehensive benefits package, and a positive and supportive work environment. As a Call Center Agent, you will have the opportunity to enhance your skills and advance within the company. We also offer ongoing training and development to ensure our employees stay up-to-date on industry updates and best practices.

Join Our Team:

If you are a passionate and driven individual with excellent customer service skills, we want to hear from you! Alligator Service Inc. is committed to diversity and inclusion and we welcome applicants of all backgrounds to apply for this position. Come be a part of our growing team and help us continue to provide exceptional alligator services to our customers.

About Aligator Services Inc

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.