Health Navigation - Health Client Analyst - Virtual North America

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

The Health Client Manager I is the main point of contact for the client with respect to ongoing Health

Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery

questions. The Client Manager is viewed as the Health Benefits service lead for the client and is responsible

for client satisfaction, domain consulting, and requirements creation and maintenance.

• The client manager builds a strong relationship with the client and interacts with the client contacts on a regular basis.
• Understands the client requirements and can answer questions from both an operational and technological approach.
• Manages projects from beginning to end by working with a global team.
• Coaches, consults and develops team on best practices

Responsibilities as a Health Client Manager I: 

• Work on domain and operational solutions
• Develop a solid understanding of our technology solutions
• Manages projects from being to end and provides subject matter expertise to client
• Seamlessly work with a global team of colleagues focused on client delivery and satisfaction
• Main point of contact for client on area of expertise
• Builds domain and operational skills across the client team
• Using ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with clients
• Acts as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery
• Leads internal and external meetings for ongoing delivery
• Manages the delivery of client reporting including non-standard client reporting needs
• Illustrates proper investigation through a variety of information sources to draw conclusions; can identify when to escalate to Performance Team Leader as needed

Education and skills:

• Bachelor's degree or equivalent work experience required.
• Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs.
• Minimum 2 years’ experience of project and client management experience including multifaceted projects and teams (including onsite and virtual)
• Strong analytical, problem-solving, and organizational skills
• Leadership and coaching skills
• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
• The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
• Flexible and adaptable with changing priorities in a fast-paced environment
• Some travel may be required

Work experience:

• 2 or more years of Health Welfare/Annual enrollment experience
• 2 or more years project management experience
• 1 or more years coaching experience and leveraging work through others

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $55,000.00/year (full-time). For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.